At Gatos British Shorthair, we are dedicated to offering a smooth and reliable shopping experience for pet owners. Our policies are designed with transparency, convenience, and your satisfaction in mind as you shop for the finest accessories for your feline friends.

Order Processing

We strive to process your orders quickly and efficiently:

• Orders are processed within 1-2 business days.
• You will receive a confirmation email with all necessary details once your order is placed.
• If any issues arise, our support team will reach out to you promptly to resolve them.

Payment Options

We offer secure and flexible payment methods to accommodate your needs:

• We accept major credit and debit cards.
• Trusted payment gateways like PayPal are available.
• All transactions are secured with advanced encryption to ensure the safety of your personal data.

Shipping & Delivery

Reliable shipping options to meet your needs:

• Standard Shipping: Affordable and dependable for most regions.
• Expedited Shipping: Quick delivery for when you need your pet’s accessories in a hurry.
• Delivery times may vary depending on your location and chosen shipping method. You will receive a tracking number once your order has been shipped.

Returns & Exchanges

Your satisfaction is our priority. If something isn’t quite right, we’ve got you covered:

• Returns and exchanges are accepted within 30 days of receiving your order.
• Items must be unused, in their original condition, and include all tags and packaging.
• To initiate a return or exchange, simply contact our support team.

Refunds

We offer a smooth and fair refund process:

• Refunds are processed within 7-10 business days after receiving the returned item.
• Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Customer Support

We’re here to assist you every step of the way:

• Email: Reach us anytime at contact@gatosbritishshorthair.org.
• Phone: Call us during business hours for immediate assistance.
• We aim to respond to all inquiries within 24 hours.

Privacy & Security

Your trust and the protection of your personal information are our top priorities:

• Your data will never be shared with third parties.
• All information is securely stored and handled according to industry-leading security standards.

At Gatos British Shorthair, our mission is to provide cat owners with high-quality accessories that enhance their pets’ lives while ensuring an exceptional shopping experience. Thank you for choosing us as your trusted partner in caring for your furry friends! 🐾